Mental Health Platform

UX & Visual Design

Working with a digital agency in Los Angeles, I designed the user experience for the Member Portal of a new online mental health service.

Contributions & UX Deliverables: Wireframes, information architecture diagrams, and visual design for mobile and desktop web flows

Timeline: Two weeks

Area of Focus

Area of Focus

User Personas and Storymap

User Personas and Storymap

Mobile WebWireframes

Based on existing user personas, storymaps, and other inputs, I created wireframes that demonstrated how users might interact with the mobile web portal. Throughout the process, I looked for opportunities to refine the steps and messaging and create new interactions and content to improve the overall experience.

User Experience Flows: Onboarding, Portal Homepage, Chats, Calls, Scheduling, Groups

Note: Some text is obscured for client confidentiality.

Wireframes, Mobile Web

Mobile WebInformation Architecture

For client-facing presentations, I created IA diagrams, which incorporated insights from user interviews, UX expectations for different types of users, and other notes.

Pictured: Onboarding Flow

Information Architecture, Mobile Web

Mobile WebVisual Design

User Experience Flows: Onboarding, Portal Homepage, Chats, Calls, Scheduling, Groups

Pictured: Onboarding and Portal Homepage screens

Visual Design, Mobile Web

Desktop WebWireframes

User Experience Flows: Onboarding, Portal Homepage, Chats, Calls, Scheduling, Groups

Wireframes, Desktop Web

Desktop WebInformation Architecture

Pictured: Onboarding Flow

Information Architecture, Desktop Web

Desktop WebVisual Design

User Experience Flows: Onboarding, Portal Homepage, Chats, Calls, Scheduling, Groups

Pictured: Onboarding and Portal Homepage screens

Visual Design, Desktop Web