Mental Health Portal UX Design

Working with a digital agency in Los Angeles, I designed the user experience for the Member Portal of a new online mental health service.

My role: information architecture, wireframes, and visual design for mobile and desktop web flows

Timeline: two weeks (completed in 2019)

Area of Focus

User Personas and Storymap

Mobile Web Wireframes

Based on existing user personas, storymaps, and other inputs, I created wireframes that demonstrated how users might interact with the mobile web portal.

Throughout the design process, I looked for opportunities to refine the steps and messaging and create new interactions and content to improve the overall experience.

User Experience Flows: Onboarding, Portal Homepage, Chats, Calls, Scheduling, Groups

Note: Some text is obscured for client confidentiality.

Information Architecture

For client-facing presentations, I created a range of IA diagrams, incoroporating insights from user interviews and highlighting UX expectations for each audience.

Pictured: Onboarding Flow

Mobile Web Visual Design

User Experience Flows: Onboarding, Portal Homepage, Chats, Calls, Scheduling, Groups

Pictured: Onboarding and Portal Homepage screens